Daktela Romania

Daktela, with 18+ years of experience, is your ultimate solution for seamless and personalized customer interactions in the dynamic world of e-commerce! Moreover, Daktela software is the best cloud-based Contact Centre software to help you provide superior Customer Services. It handles voice, email, web chat, SMS and all communication via social media channels in one solution with extended features like CRM, Realtime, Wallboards, AI technology and others. Daktela is the chosen solution for more than 1200+ customers around the world, from various markets and different sizes. Being a modular soft Daktela adapts your business needs and improves the flows and daily procedures. We dare you to manage inbound and outbound interactions, analyze performance metrics, automate tasks and deliver exceptional service across multiple channels as a pro! You will have 24/7 support from our team, plus we are taking care of all integrations, implementation & training for the team. We grow with you!