Terms And Conditions

These General Terms and Conditions govern your registration, ticket purchase, and participation in events organized by “Evebra” EOOD under the “eCommerce Academy” or Balkan eCommerce Summit brand.  By securing a ticket, you acknowledge these terms as the basis of your relationship with the Organizer and agree to follow the guidelines that ensure a seamless, secure, and high-quality event experience for all attendees. Our goal is to provide valuable content, professional networking, and an inspiring environment, supported by transparent rules that protect both you and the event community.

Section I – General information

Art.1 (1) These General Terms and Conditions (GTC) are intended to regulate relations and constitute a contract between “Evebra” Ltd, EIC: 117625865, (called “the Organizer” for short), carrying out commercial activity under the brand “eCommerce Academy” and you as a visitor of balkan.ecommercebg.com.
(2) By registering for the event, you agree to be bound by these general terms and conditions and any subsequent changes to them, and undertake to comply with them.
(3) These General Terms and Conditions are published on the website balkan.ecommercebg.com – an online platform of “eCommerce Academy”.
(4) In view of periodic additions and modifications of eCommerceConf and its improvement and expansion, the General Terms and Conditions may be changed unilaterally by the Organizer.
(5) Changes and additions to these Terms and Conditions are posted on the ecommerceconf.com website and become effective for all visitors on the day of posting.

Section II – Registration and use of the platform

Art. 2 (1) Registration and purchase of participation tickets is done through the event page on the website https://balkan.ecommercebg.com/

(2) Visitors have the following ticket options:
Single Attendee, at a price shown on the landing page, which provides access to:

1. All speakers’ panels and Q&A sessions
2. Expo area
3. Networking zone and everything else mentioned in the ticket description for each of the events.

Art.3 (1) The registration is considered completed when the visitor receives an email confirmation of successful registration to the email address indicated by him in the participation request process. Tickets and all related event information are delivered electronically to the email address provided by the attendee during registration. The email confirmation and electronic ticket are sufficient proof of purchase. No additional validation is required beyond presenting the ticket at the event entrance (printed or digital). The attendee is responsible for ensuring access to their email account and for safeguarding the electronic ticket.
(2) The specified e-mail is considered the primary channel of communication between the visitor and the organizer regarding:

1. Instructions and information regarding visiting the event;
2. Notifications of a change in the date, place, time, program or speakers of the event;
3. Sending surveys for feedback from the event.

(3) The company assumes no responsibility for invalid or inactive email provided by the user.

Art.4 (1) The Company reserves the right to:

1. To refuse registrations that objectively conflict with the safety, security, or legitimate interests of the event, including cases where:
   1. The person has previously violated event rules or caused disturbances at similar events.
   2. The provided registration data is incomplete, inaccurate or unverifiable;
   3. There are indications of attempted fraud, unauthorized resale, or misuse of promotional codes.
   4. The venue capacity has been reached.
   5. The attendee does not meet mandatory requirements announced in advance (e.g., age limits, access restrictions).
   6. To avoid conflicts of interest with other participants in the event. 
2. To change the date, time, and place of any event of the program, provided that it publishes a timely message on the website, as well as on the supported social networks;
3. To change lecturers, respectively, the themes in the presence of force majeure, trying to the maximum extent to preserve the appearance of the content.
4. Uses the e-mail specified by the visitor to send newsletters and invitations to other upcoming events.

(2) If a visitor does not wish to receive the information under Art.4, paragraph 1, point 4, it is necessary to send their refusal via the “Unsubscribe here” button located at the bottom of the corresponding message.

Art.5 (1) Each Single Attendee registration is individual. However, the ticket may be transferred to another person under the conditions set out below.
(2) An attendee may request a transfer of their ticket to another individual by contacting the Organizer at info@ecommercebg.com no later than 20 April 2026.
(3) The request must include the full name, email address, and contact details of the new attendee.
(4) Once the deadline of 20 April 2026 has passed, all tickets become strictly non-refundable and non-transferable, as the Organizer has already incurred event-related and venue-reservation expenses and finalized the attendee list for security and operational purposes.
(5) All attendees are required to comply with the internal rules, security instructions and operational procedures communicated by the Organizer or event staff.

Section III – Payment, cancellation of registration, and refund of fees paid

Art.6 Any payment made for the event, when necessary, is made by card, after receiving an email with information about the Organizer’s payment processor.

Art.7 (1) The visitor has the right to cancel their registration freely until payment is made. This right applies exclusively to visitors acting as consumers and not purchasing the ticket in connection with their trade, business, craft or professional activity.
(2) After payment is made, consumer visitors may cancel their registration under the following conditions:

1. If the Organizer is notified at least 30 calendar days before the event date, the consumer is entitled to a refund of no more than 70% of the amount paid
2. If notification is sent within 15 calendar days before the event, the consumer is entitled to a refund of no more than 50%.
3. If notification is sent less than 10 days before the event, no refund shall be provided, except at the Organizer’s sole discretion.

(3) For attendees who are not consumers (i.e., individuals or entities purchasing or using the ticket for trade, business or professional purposes), the refund rules in paragraphs (1) and (2) do not apply. Non-consumer attendees are eligible for a refund only if the Organizer, at its sole discretion, decides to grant such a refund and only if a written request is submitted no later than 30 calendar days before the event date.
(4) After the 30-day period referenced above has passed, non-consumer attendees are not entitled to refunds under any circumstances. Their only available option is a ticket transfer to another person, which may be requested up to 10 days before the event.

Art. 8 (1) Since the event is held on a specific date and involves pre-booked and limited venue capacity, the statutory 14-day consumer withdrawal right does not apply to this type of ticket purchase. Consumers, therefore may only rely on the refund options expressly provided in Art 7.
(2) Individuals or entities who purchase or use the ticket in connection with their trade, business, craft or professional activity are not consumers under the Consumer Protection Act. As such, they are not entitled to the consumer refund options under Art.7 and may receive a partial refund only in the exceptional circumstances described in Art.7(3).
(3) These distinctions reflect the substantial, non-refundable costs associated with venue reservation, event preparation, speaker coordination and logistics, which differ in their application to consumers and non-consumers.

Section IV – Rights and obligations of the Organizer

Art.9 The organizer undertakes:

• To provide access to all visitors who have purchased a ticket;

• To notify visitors promptly when the date, time, place or program is changed;

• To take due care to provide visitors with the opportunity to safely conduct the event;

• To assist visitors to satisfy their needs arising in connection with the event maximally.

Art.10 The organizer has the right:

• To not allow visitors to the event who could threaten the security, safety, and comfort of other visitors, speakers, or representatives of the organizer

• To introduce additional restrictions and/or conditions for access to the event, provided that the visitors are notified of them promptly;

• To take all measures to comply with these general terms and conditions

• All attendees are required to comply with the internal rules, security instructions and operational procedures communicated by the Organizer or event staff.

(2) Any attendee whose behavior endangers the safety of others, disrupts the orderly conduct of the event, interferes with its objectives, or violates established rules may be denied entry or may be removed from the venue by authorized security personnel. In such cases, no refund or compensation shall be provided, unless otherwise required by mandatory law.

Art.11 (1) In exceptional cases or in case of force majeure, the Organizer may, at its discretion, postpone the event. In this case, all visitors who have paid their fee are entitled to gain access to the event in case it takes place on another date.
(2) When an event has to be canceled and it is not known whether it will take place on another date, the Organizer is obliged to refund all fees paid by the visitors, within 14 working days or to offer the opportunity to visit other events, at the visitor’s choice.
(3) If the visitor chooses to visit another event instead of receiving a refund of the amount paid and there is a price difference, a refund is made by the Organizer, respectively. additional payment by the visitor.
(4) If the event date needs to be changed due to operational reasons or force majeure, the Organizer shall notify all attendees by email and publish the announcement on the event website and official social media profiles. Attendees who cannot attend the rescheduled date may request:

1. transfer of the ticket to another person (subject to Art.5 rules), or
2. exchange of the ticket for another event organized by the Organizer, if available.

(5) Only if the event is permanently cancelled, and no new date is announced within 30 days, shall attendees be entitled to a full refund. 

Section V – Intellectual Property

Art.12 (1) All intellectual property rights on the information resources and materials, the presentations delivered or shown during the event are subject to protection under the current international and European legislation for the protection of intellectual property. Their unregulated use by third parties, without the express consent of the Organizer, constitutes a violation of the law and leads to civil, administrative and criminal liability, in accordance with current legislation.
(2) The organizer reserves the right not to allow photography and video material to be taken by visitors during the event. The latter agree to comply with this rule and, in case of violation, will be liable for damages in accordance with current legislation.

Personal data and privacy

Art.13 (1) The organizer is a controller of personal data in accordance with the GDPR. In connection with making and confirming registration, as well as for messages to visitors in accordance with Art. 3 para. 2 of these GTC, your personal data is processed under the terms of our Privacy Policy, which you can read here.
(2) The organizer has the right to provide the collected statistical information about attendance and the professional sphere of the visitors, for the purpose of preparing internal statistics. All collected data are anonymized to the maximum extent, with the aim of impossibility of individualizing a specific individual.

Art.14 (1) Attendees are hereby expressly informed that the Organizer conducts photo, audio and video recording during the event for documentation, media coverage, marketing and promotional purposes related to current and future editions of the event.
(2) By purchasing a ticket and attending the event, each attendee explicitly agrees that they may appear in group photos, audience shots or general footage captured during the event, provided that such recording does not focus on them individually without a legitimate purpose.
(3) This consent does not affect the attendee’s rights under applicable data protection laws. If an attendee does not wish their identifiable image or likeness to appear in publicly shared materials, they may submit a request to the Organizer at info@ecommercebg.com.
(4) Upon receiving such a request, the attendee may provide the specific images or footage in which they appear. The Organizer shall blur, mask or otherwise anonymize the attendee’s face within 5 (five) business days of the request.
(5) The opt-out mechanism described above applies solely to public distribution of media content and does not restrict the Organizer’s right to record the event for operational, security, archival or internal purposes.

Section VI – Responsibility of the Organizer

Art.15 (1) The organizer is not responsible for full or partial failure to fulfill its obligations in accordance with these general terms and conditions, as a result of force majeure.
(2) The Organizer is not responsible for postponing, canceling, changing the venue of the event, its program or other details related to the organization and its implementation, insofar as the reasons for these depend on the actions of third parties and cannot be imputed to the Organizer’s fault.
(3) The organizer is not responsible for damages (property and non-property) caused as a result of subjective perceptions, incorrect interpretation and application by visitors of the advice, methods and overall know-how they receive during the event.
(4) Visitors agree that the Organizer cannot guarantee the achievement of favorable results due to the implementation and application of the advice, methods and overall know-how received during the event

Section VII – Final provisions

Art. 16 (1) The Organizer’s Privacy Policy forms an integral and inseparable part of these General Terms and Conditions. It governs all matters relating to the collection, processing, storage, protection, and deletion of personal data obtained in connection with ticket purchases, event registratio,n and event participation.
(2) By purchasing a ticket or registering for the event, each attendee acknowledges that they have been informed of the contents of the Privacy Policy and agrees to the processing of their personal data as described therein.
(3) In the event of any inconsistency between these General Terms and Conditions and the Privacy Policy with respect to personal data matters, the provisions of the Privacy Policy shall prevail.
(4) The Privacy Policy is available at all times on the Organizer’s website and may be updated from time to time in accordance with applicable data protection laws.

Art.17 (1) The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these general terms and conditions.
(2) The parties declare that if any of the clauses under these general terms and conditions is/are invalid, this will not invalidate other clauses or parts thereof. The invalid clause will be superseded by the mandatory rules of law or established practice.

Art. 18 The Organizer may amend or supplement these General Terms and Conditions only for justified reasons, including but not limited to:

1. changes in applicable legislation;
2. improvements to the service or technical requirements that do not worsen the User’s position;
3. the need to increase security, safety or data protection;
4. implementation of new functionalities or improvements to the event platform;
5. correction of obvious errors or ambiguities.

(2) Any amendment shall be published in a clearly visible place on the event website and additionally announced in the news section or through the Organizer’s official social media profiles.
(3) The Organizer shall also notify all registered attendees by email using the address provided at registration.
(4) Amendments shall enter into force no earlier than 7 (seven) calendar days after their publication.
(5) The version applicable to each attendee shall be the version in force at the time of their ticket purchase, unless the changes are required by mandatory law.

The general terms and conditions have been accepted and come into force as of 21.11.2025