How many people visited your store in the past 24hrs and didn’t complete a purchase?

Chances are, in the thousands, maybe more. Usually between 96 to 99.9% of your visitors, depending on your store CR.

Of course it’s impossible to convert 100% of them into customers, but the job of every DTC brand is to understand how to lower that number, and the only way is to convert at a higher rate.

Introducing a new solution

Zipchat AI helps you with this.

In fact, over 53% of visitors that don’t buy (yes, that’s more than half), leave your store because of some last minute questions they can’t find an answer to.

No, they won’t call your free-toll number (if you even have one), nor they will wait minutes to talk to a live agent. 

FAQs? 

We’re in 2024, people overthink everything, it’s impossible for your brand to create a complete FAQs section that covers everything and it’s even more impossible that people will also invest time scrolling through it.

Zipchat AI, on the other end, proactively activates when it notices a visitor might have some doubts and engages the visitors into a conversation.

As a really powerful AI Sales Chat, Zipchat is 100% trained with all your brand assets and knows all the answers about your products, even the weirdest.

It asks questions and understands the needs of the visitors in order to provide them with the best products. Zipchat also learns the conversion patterns over time in order to increase your store sales, resulting in incredible conversion rates.

Since it has been launched, Zipchat has grown its effectiveness month after month. Today, it reached an average conversion rate Chat-to-Sale across all Shopify stores of 13.4%.

What does that mean?

For every 100 visitors that start a conversation, an average of 13.4 become a customer. There are also a few stores above the 30% conversion rate mark, with the current record (on thousands of conversations) being at 34% for an Australian brand.

Where does this product come from?

The strength of this product comes from the deep Ecommerce knowledge of its team. 

The CEO, Ruslan Leteyski, previously founded Checkout X and Vanga AI, two multi-million dollar softwares that helped tens of thousands of brands increase their checkout conversion rates and increase their AOVs.

Luca Borreani (CMO) and Carlo Bellati (CRO) were previously the founders of uDroppy, an ecommerce infrastructure company that served more than 120,000 Shopify stores and raised funds from Sequoia Capital.

Combined, they have more than 30 years of experience in ecommerce and have access to fast feedback loops from top brands founders.

Zipchat is perfect for any size

Whether your store makes $10,000 or $5,000,000 per month, Zipchat can help.

All the features bring value from day-1, and the pricing is structured to accommodate the needs of different business sizes.

International 8-figure brands use Zipchat every day, as well as small local shops and small dropshippers with mono-product landing pages.

The beauty of Zipchat is its trainability and its versatility.

The Side-Effect Zipchat Doesn’t Advertise

Yes, Zipchat has a side-effect that is not really advertised in their marketing.

That side-effect is that, while they sell software as an AI Sales Chat, and its really good at doing that, it also works great as an AI-powered customer support help desk.

Since its knowledge base also has all the information you trained it with coming from your store data, PDFs and more, it can serve support inquiries as good as a human can do, but without the mood swings, the waiting times and the lack of knowledge about something.

From helping people understand what their orders statuses are, to providing the tracking numbers and helping to understand the refund policies and procedures.

The Zipchat ROI – Direct & Indirect

Zipchat keeps track of the sales generated after the customer has engaged with the AI Chat.

While some customers will need to be fully guided through a purchase, others just want to feel the brand is trustable and what a better way to answer instantly to any question, 24/7, in any language, with empathy and with a human like tone?

All these sales are tracked in the Zipchat dashboard, which also provides merchants with the ROI they are getting on the Zipchat subscription.

Certain merchants are reaching tens of thousands of ROI % on the Zipchat subscription, while all merchants generate more sales revenue than the subscription cost.

Apart from this, Zipchat merchants claim they are also saving money on customer service agents and software since Zipchat can handle that too.

AI Compounds Over Time, A Small Price Today To Build Your Moat

Zipchat pricing starts from $49/month and grows as your usage. The more usage means more users are engaging with it, which usually means your store is growing.

All plans include all the features and each plan comes with a 7-Day FREE trial where merchants usually can already notice sales and great conversation happening. Of course, it’s possible to cancel the subscription anytime.

But the great thing about adding an AI to your store is that it compounds over time.

Unlike other technologies that are not “intelligent”, AI keeps learning over time about your brand, your conversations and user purchasing patterns, enhancing results and creating a moat that your competitors won’t be able to cross.

The earlier you start using Zipchat, the stronger the results you will see.

AI and Ecommerce, Two Best Friends From Now On

Zipchat team truly believes AI is the technology breakthrough that will 100x most DTC brands in the next few years.

While Zipchat is a strong and immediate application of AI to ecommerce, there are plenty of areas where AI will change the rules of the game for brands, boosting results and efficiency while reducing costs dramatically.

The AI compound effect will reward brands that are willing to innovate and embrace this technology early on, fading all the others.