Turn Customer Conversations into More Sales with Zipchat AI
Zipchat AI is a conversational sales and support AI agent built for ecommerce. It helps shoppers choose the right products, answers questions instantly, and resolves common requests like order status, shipping, returns, and size guidance. The result is more conversions and fewer support tickets.
One AI agent across your key channels
Zipchat works where your customers actually talk to you:
- Website live chat
- Instagram DMs
- Facebook Messenger
- TikTok Shop (to help convert shoppers inside the channel)
Why brands use Zipchat
A shopper can start on one channel and finish on another. Zipchat keeps the context and helps you convert in each place, without sounding robotic.
- Website chat: A visitor is stuck between two products. Zipchat compares them, answers sizing and shipping questions, and guides them to checkout.
- WhatsApp: A shopper abandons checkout. Zipchat sends a short, friendly message, asks what blocked them, and can share a personalized link or a time-limited incentive if needed.
- Instagram DMs: Someone replies to a Story or ad with “price?” or “does it fit true to size?”. Zipchat answers instantly, recommends the best option, and sends them straight to the right product page.
- Facebook Messenger: A customer asks “Where’s my order?” or “How do I return this?”. Zipchat pulls the right info, resolves the request, and offers a quick upsell only if it makes sense.
- Email: A shopper asks a detailed question or sends a return request. Zipchat drafts a clear reply, asks for the missing details, and helps your team close the loop faster.
- TikTok Shop: A viewer asks in chat or messages “Is this original?” “How long is shipping?” “Which variant should I buy?”. Zipchat answers fast, reduces doubt, and pushes them to purchase while intent is high.
Proactive campaigns that feel 1-to-1
Instead of sending generic blasts, Zipchat helps you run personalized, conversational outreach like:
- Abandoned cart recovery with a helpful nudge or a targeted offer
- New product and flash sale announcements based on real intent
- Win-back campaigns for past buyers based on purchase history and browsing behavior
- Click-to-message campaigns (Meta) to bring shoppers straight into WhatsApp, IG, or Messenger
What makes Zipchat different
- AI that feels natural: It doesn’t just answer, it guides the conversation toward a purchase.
- Always-on: 24/7 coverage across chat, messaging, and email.
- Multilingual: Supports 95+ languages for international stores.
- Fast setup: Works with major ecommerce platforms, including Shopify, WooCommerce, Magento, and more.
Performance you can measure
Merchants use Zipchat to lift conversion rate, reduce ticket volume, and increase revenue from conversations, especially when combining on-site assistance with proactive re-engagement.
Trial
Try Zipchat with a 7-day free trial, plus a 30-day money-back guarantee.
Tickets
Industry Pass
From 01.01.27, the ticket price will be €219.
169€
- A vast expo area;
- International speakers;
- Mobile networking application for easy access with everyone;
- Chill Out zone for informal talks and relaxation;
- 1-on-1 Meeting zone for direct business meetings and new partnerships;
- Snacks and beverages available throughout the day.
- Lunch not included – available for purchase on-site.
Industry VIP Pass
From 01.01.27, the ticket price will be €399.
349€
- A premium experience;
- Includes everything from Industry Pass, plus;
- Dedicated VIP entrance & Lounge;
- Complimentary food and beverages throughout the day;
- Exclusive VIP service and special surprises.
Merchant Pass
Available upon application and approval
Free
- A vast expo area;
- International speakers;
- Mobile networking application for easy access with everyone;
- Chill Out zone for informal talks and relaxation;
- 1-on-1 Meeting zone for direct business meetings and new partnerships;
- Snacks and beverages available throughout the day.
- Lunch not included – available for purchase on-site.